We are seeking a full-time Guest Relations Manager for our Boutique Hotel in the beautiful surf region outside of Ixtapa/Zihuatenajo, Mexico. This is a salaried position beginning right away. The role is a mixture of Guest Services, Yoga Studio operations, Reception, Boutique sales, and helping to ensure the overall smooth operations of the retreat center. We are looking for an experienced, kind-hearted, person with a background in hospitality management and office administration to:
- Handle check-ins and check-out
- Accommodate guest requests
- Sign-in students into yoga classes using MindBody software
- Communicate with hotel staff on the status of guest rooms
- Promote hotel services and activities
- Book and schedule appointments and activities for guests
- Handle cash & CC payments
- Maintain a clean and neat front desk area
- Contribute to the operations of the retreat center
An ideal applicant must have strong interpersonal and administrative skills. As a member of the Guest Relations team you must be flexible with daily tasks, willing to lend a hand at any time, and be confident and professional with guests of the center.
REQUIREMENTS:
- Proficient in English & Spanish
- Proficient with hotel PMS, Microsoft Excel, and MindBody
- Able to legally work in Mexico
- Must have solid professional references
- Successful history as a front desk agent with hospitality management experience
COMPENSATION:
- Salary to be determined based on experience
- 30% discount in the restaurant plus staff lunch daily
- Free Yoga classes
APPLICATION:
– Cover letter explaining why you would be a great fit
– CV (be sure to include contact information from at least 2 references)
Please send your completed application to tom@presentmoment.sapphiretechnologies.live with the subject of the email “Application for Guest Relations Manager”